Put customer and operational work in one connected workspace.

A reusable foundation, configured around your operation

Connected Workspace uses a reusable Stathra foundation rather than treating every application as a build from scratch. During scoping, Stathra identifies which existing modules fit the requirement, what needs configuration, and what requires new development. Additional functionality is built only where the business requirement justifies it.

The aim is to reuse common capabilities where they fit, rather than rebuild them unnecessarily. Reusability is a delivery approach—not a claim that every proposed feature already exists or has demonstrated production results.

The implementation scope identifies which requirements fall into each category and separately states what is available now, what requires configuration, and what requires development. Features mentioned on this page are possible scope, not an inventory of modules already available without additional work.

Connected Workspace is a strong fit when

• Multiple users collaborate around structured records.
• Work moves through defined statuses or responsibilities.
• Files, approvals, tasks, messages, or evidence are part of the process.
• Existing systems need to appear as one coherent experience.
• Permissions vary by role, organization, branch, location, customer, or partner.
• The workflow repeats often enough to justify implementation and ongoing ownership.

One product, configured around the workflow

A Connected Workspace may function as a:

• Customer or client portal.
• Project-delivery workspace.
• Service-request system.
• Contractor job and closeout workspace.
• Franchisee portal.
• Vendor or partner portal.
• Approval and change-request system.
• Member-request and approval workspace.
• Internal operations application.

The product name remains the same. The records, roles, workflow states, permissions, dashboards, and integrations are configured for the client’s actual process.

Choose by the work, not the login

Connected Workspace coordinates ongoing work through records, tasks, statuses, approvals, files, messages, and system handoffs. Its users may be internal or external. A customer portal for approving work or exchanging project documents is a Connected Workspace use case.

Choose Scale when the principal purpose is publishing content, presenting services, selling, managing memberships, or supporting a complex website experience. A login alone does not decide the product.

What the workspace can include

People and access

Organization, user, role, and configurable permission management designed around who should see and do what.

Records and responsibilities

Customer, project, job, location, asset, account, or membership records with clear ownership, statuses, tasks, milestones, and deadlines.

Decisions and evidence

Approvals, change requests, document exchange, comments, messages, notifications, and an audit history of relevant activity.

Visibility and administration

Search, filtering, operational dashboards, administrative controls, and reporting appropriate to the agreed scope.

Connected systems

Defined integrations with supported CRM, accounting, scheduling, storage, identity, payment, or other business systems where access and feasibility are confirmed.

What implementation includes

• Refined requirements and implementation plan.
• Classification of core modules, configured modules, and custom extensions.
• User-experience flows and interface design.
• Responsive web application.
• Initial data import or migration within the agreed scope.
• Staging and production environments.
• Quality, security, and acceptance testing appropriate to the project.
• Administrator and user training.
• Technical and operational documentation.
• Launch support.
• Defined post-launch defect-correction period.

Ownership and ongoing costs

Understand the implementation fee and the cost of running the workspace before committing. The commercial summary will identify the work included in the implementation, the rights and access you receive, and which hosting, third-party software, integration, licensing, or usage costs are separate. It will also state whether Operations Care is optional, bundled, or required for the proposed deployment.

These terms are agreed before purchase; they should not be inferred from the implementation price or the use of a reusable foundation.

Support after the initial launch

Operations Care can begin after the initial workspace launches, subject to system eligibility and an agreed support scope. A multi-location rollout is not required. The commercial summary defines the relationship between implementation, defect correction, and ongoing support.

What the client keeps

Stathra does not assume every existing system should be replaced. A Connected Workspace can sit above or between working tools, providing one coherent experience while preserving appropriate systems of record.

Connected Workspace is not intended for

• Replacing a complete accounting system.
• Payroll or human-capital management.
• Full dispatch or field-service management.
• Full inventory or warehouse management.
• A general-purpose ERP.
• Uncontrolled autonomous decision-making.
• A one-off application with no continuing operational owner.
• Projects without acceptance criteria, data ownership, or post-launch support ownership.

A clearly defined extension may connect to one of these systems. It should not be marketed as a complete replacement unless a separate discovery process establishes that scope and Stathra can responsibly support it.

How success is measured

Measures are selected during discovery and may include:

• User adoption.
• Task completion.
• Approval cycle time.
• Missing-document rate.
• Status inquiries.
• Manual follow-up.
• Support demand.
• Integration reliability.

These are project measures—not promised outcomes before a baseline and scope exist.