Privacy Policy

Introduction

Stathra ("we", "us", or "our") is the public brand of De La O Group LLC. We design, build, and support websites and related digital experiences for clients.

This Privacy Policy explains how we collect, use, share, and protect information about you when you:

• Visit our website at stathra.com or any other site that links to this Privacy Policy
• Contact us about working together
• Become a client and use our services or support channels

If you do not agree with this Privacy Policy, do not use our website or services. If you have questions, contact us using the details in the Contact and complaints section.

Who we are

• Public brand: Stathra
• Legal entity: De La O Group LLC
• Registered country: United States
• Privacy email: privacy@stathra.com
• General contact email: hello@stathra.com

If we appoint a Data Protection Officer (or equivalent role), we will add their contact details here.

Our role with client projects

When you are a visitor to our website, we decide how and why information is processed for our own purposes.

When we provide services to a client, we may process information on their behalf (for example, content you send us, support tickets, or access needed to work on a site). In those cases:

• The client may be the "controller" (they decide how and why data is processed for their site)
• Stathra acts as a "service provider" or "processor" for that work

If you are an end user of a website we built for a client, that client's privacy policy governs how your information is handled on that client's website.

Information we collect

We collect information in three main ways:

1. You provide it directly
2. It is collected automatically as you use our website or services
3. It comes from third party services we use to run our business

Information you provide to us

Examples include:

• Name
• Email address
• Phone number

• Company name
• Company website
• Role or job title
• Industry

• Details about your website or business needs
• Content you send us for design and development work
• Messages you send via contact forms, email, or support channels

• Billing contact details
• Invoices and payment status
• Limited payment-related information from our payment provider (for example: last 4 digits, payment method type, transaction result). We do not store full card numbers.

You may choose not to provide certain information, but it may limit our ability to respond or deliver services.

Information we collect automatically

When you visit our site, we automatically collect certain technical and usage information, such as:

• Pages viewed
• Buttons/links clicked
• Time spent on pages
• Referring pages or campaigns

• IP address
• Browser type/version
• Device type and operating system
• Approximate location based on IP address

• Identifiers associated with your browser/device
• Preferences you set on our site (for example: cookie choices)

We use this information primarily to operate the site, understand performance, and help keep it secure.

Information from third parties

We may receive limited information about you from:

• Aggregated usage data and statistics

• Payment confirmation (success/failure)
• Transaction metadata

• Delivery and engagement signals (delivered/opened/clicked)

We use this information to operate reliably and improve our communications and services.

How we use your information

We use personal information for the purposes below.

To provide and operate our services

• Respond to inquiries about working together
• Prepare proposals, scopes of work, and estimates
• Deliver website design, development, and related services
• Provide project updates and support
• Manage billing, payments, and client accounts

To run, maintain, and improve our website

• Monitor site performance and reliability
• Understand which pages are most useful
• Identify and fix problems or security issues
• Test new features and layouts

To communicate with you

• Respond to your messages
• Send invitations, account-recovery messages, and security/access-critical notices
• Show project activity notices in the authenticated portal

You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.

To comply with legal obligations and protect rights

• Maintain records required for tax/accounting
• Respond to lawful requests from regulators/authorities
• Protect our rights, privacy, safety, and property (and that of our clients and users)

Cookies and similar technologies

Cookies are small text files stored on your device when you visit websites. Similar technologies may include pixels, tags, and local storage.

We use these technologies for:

• Keep the site working (for example: remembering cookie choices, keeping forms functional)

• Understand how visitors use the site, which pages are popular, and whether errors occur

• Show more relevant content or measure campaign performance
• Used only with consent where required

• Cookie banner and settings: accept, reject, or customize categories, then update later via the Cookie preferences link in the footer
• Browser controls: most browsers allow blocking/deleting cookies (some site features may not work)

For more details about specific cookies we use, see the Cookie Policy section below.

When we share your information

We do not sell your personal information.

We share information only as needed with:

• To host our site and data securely

• To understand site usage in aggregate and improve content

• To process client payments securely

• To manage inquiries, projects, and support

• Lawyers, accountants, auditors (when necessary for legal, compliance, or business reasons)

• When required to comply with law, enforce agreements, or protect rights and safety

When we use service providers, we require them to use information only for our instructions and to protect it appropriately.

If we ever adopt practices that could be considered a "sale" or "sharing" under certain privacy laws, we will update this policy and provide clear opt out choices.

International transfers

We are based in the United States, and that is where we normally process and store information.

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. These places may have different data protection laws.

Where required, we use safeguards such as contractual protections to help keep information protected.

How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required or allowed by law.

Typical retention:

• Kept in identifiable form for up to 26 months, then aggregated or deleted (depending on tool configuration)

• Kept up to 12 months after our last communication if you do not become a client

• Kept during the client relationship and then typically 6 to 7 years for accounting, tax, and legal requirements

• Kept until you unsubscribe or we remove inactive contacts

We may retain limited backup copies for a controlled additional period.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. We respond to requests we can reasonably verify.

Your privacy rights

Subject to applicable law, you may have rights such as:

• Access: request a copy of personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of certain information
• Objection: object to certain processing (including direct marketing)
• Restriction: request limits on how we use information in certain situations
• Portability: request a structured copy of information you provided (where feasible)
• Withdraw consent: where we rely on consent, you can withdraw it at any time

For some US state laws (including California and others), you may also have:

• Right to know: request categories and specific pieces of personal information collected
• Right to delete: with certain exceptions
• Right to correct: request correction of inaccurate personal information
• Right to opt out of certain uses: for example, targeted advertising, if we ever engage in it

We do not sell personal information in the usual sense of that term.

How to exercise your rights

Submit a request by emailing privacy@stathra.com with the subject line: Privacy request

To protect your information, we may need to verify your identity before acting on your request.

We respond within the timeframe required by law. If we need more time, we will notify you and explain why.

You may also have the right to complain to a data protection authority. We encourage you to contact us first so we can try to resolve the issue directly.

How we protect your information

We use technical and organizational measures designed to help protect personal information, including:

• Encrypting data in transit where appropriate
• Limiting access to personnel who need it for their role
• Using reputable hosting and infrastructure providers
• Reviewing vendors before use
• Training relevant team members on privacy and security basics

No system can be guaranteed to be 100% secure. If we become aware of a data incident that affects your information, we will investigate and, where required, notify you and regulators.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

If you are a parent/guardian and believe a child under 13 provided personal information, contact us at privacy@stathra.com and we will review and delete it if appropriate.

Changes to this Privacy Policy

We may update this policy from time to time (for example: when we add services, use new tools, or respond to legal changes).

When we make changes, we will:

• Update the Last updated date at the top of this page
• Provide additional notice for significant changes (for example: a site banner or an email to existing clients)

Your continued use of our site or services after changes are posted means you accept the revised policy.

Contact and complaints

If you have questions, concerns, or requests about this policy or how we handle information:

• Privacy email: privacy@stathra.com

If you are in the EEA/UK (or another region with a data protection authority), you may also have the right to lodge a complaint with your local authority.

This Privacy Policy is a general explanation of how we handle information and is not legal advice. Consider consulting your own legal or privacy adviser for guidance specific to your situation.

Cookie Policy

Stathra uses cookies and similar technologies to run this website, keep it secure, remember your preferences, and understand how the site is used.

Cookie categories we use

These cookies are required for the site to function and stay secure. They support core features like security and basic site operations. You cannot opt out of these cookies through cookie settings.

These cookies help us understand how visitors use the site (for example, which pages are visited and how the site performs). We use this information to improve reliability, speed, and usability. Data is generally collected in aggregate and may be processed by third-party analytics providers.

These cookies help the site remember choices you make (for example, language, region, or other preferences) and provide enhanced functionality. They may be set by us or by third-party providers whose services are used on our pages.

These cookies may be used to measure marketing performance and, in some cases, help deliver more relevant content or ads on other sites. If you disable marketing cookies, you may still see ads, but they may be less relevant.

How to manage or disable cookies

You can control cookies in several ways:

1. Cookie banner or preference tool (when available): When you visit our site, you may see a banner or preference tool that allows you to accept, reject, or customize optional cookie categories.
2. Browser settings: Most browsers let you block or delete cookies through settings. If you block cookies, some site features may not work properly.
3. Device and advertising controls: Depending on your device and browser, you may be able to limit interest-based advertising through platform settings.

Some pages may include third-party services (for example, analytics tools, video embeds, maps, or other integrations). These third parties may set their own cookies or similar technologies and may process data under their own privacy policies.

If you have questions about our use of cookies or similar technologies, contact us at privacy@stathra.com.